Shipping policy

SHIPPING & DELIVERY POLICY

This Shipping & Delivery Policy is part of our Terms of Use ("Terms") and should be therefore read alongside our main Terms: https://thegoodbug.com/terms-of-use/.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

DOMESTIC SHIPPING POLICY

1. What is the estimated Shipping time outside India?

All Domestic orders are shipped within 24 to 48 hours
If we are experiencing a high volume of orders, shipments may be delayed by a
few days. Please allow additional days in transit for delivery. If there will be a
significant delay in shipment of your order, we will contact you via email or
telephone.


2. How long will it take for the order to reach me?

From the time of shipping, domestic orders takes 2-7 days for orders to reach you.
If you have placed an order with multiple items, please note that your items may
arrive in multiple shipments. The estimated delivery times are indicative, and
sometimes unavoidable delays might be beyond our control. We will keep you
informed in case of any delays.


3. What are your shipping charges?

We provide free shipping for major of our products but a minimum shipping
charge will be calculated at checkout for a few products on our website and its
mentioned in the product page


4. Where are my tracking details?

As soon as the order is shipped from our warehouse, you will receive an
email/SMS with tracking details. Please do check your junk/spam emails too as
sometimes the email gets labelled as such.

You can Track the order in Track My Order section on our website


INTERNATIONAL SHIPPING POLICY


1. Do you ship Internationally?

Yes, we ship to the following countries currently:
● United States of America
● Qatar
● Saudi Arabia
● Oman
● Kuwait
● UAE
● United Kingdom


2. What is the estimated delivery time outside India?

The delivery timeline will vary based on your location. We ship via Aramex for all
international orders. It takes 3-5 business days to dispatch the order. Once the
order is processed and dispatched, it generally takes 8-10 business days to
deliver.


3. What is the shipping rate for international shipping?

The shipping rates are anywhere between INR 1100-3200 and vary based on the
weight of your order and location. You will be able to see the shipping rates
depending on the weight of your order and shipping destination at the time of
checkout.

Depending on the laws applicable to your location, additional charges including
taxes, custom duties or VAT may be applicable. All such additional charges are
not included in the shipping fee and will need to be borne by the customer on
delivery.

Please note if you are unable to clear the custom fees/ charges at the time of
accepting your order, then your order will not be cancelled and money will not be
refunded.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

We offer various shipping options. In some cases, a third-party supplier may be managing our inventory and will be responsible for shipping your products.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: https://thegoodbug.com/return-policy/.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

Phone: +918939997071
Email: tgb@seventurns.in